Privacy Policy — betjilil
How We Protect Your Personal Data

1. Information We Collect

betjilil collects personal data from players at the point of registration, during ongoing account activity, and through automated technical means as you interact with the platform. We collect only the data that is necessary for the purposes described in this Privacy Policy. The categories of personal data we collect are set out below.

1.1 Registration and Identity Data

When you create a betjilil account, you provide us with identifying information that is required to establish and maintain your account. This includes your full legal name as it appears on your official identity document, your date of birth, your residential address in Bangladesh, your email address, your mobile phone number, and your chosen username. This information forms the basis of your player profile and is used for identity verification (KYC) purposes.

1.2 Identity Verification (KYC) Documents

In order to comply with anti-money laundering principles and to verify that you meet the 18+ age requirement, betjilil may request copies of official identity documents. Acceptable documents include your National Identity Card (NID), passport, or driving licence. We may also request a recent utility bill, bank statement, or other address-verification document. These documents are processed securely and retained only for as long as is necessary in accordance with our data retention policy.

1.3 Financial and Transaction Data

When you make deposits or withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, or Mastercard, we collect transaction records including the payment method used, transaction reference numbers, amounts in ৳ BDT, timestamps, and the outcome of each transaction. We do not store full card numbers or mobile banking PINs — these are handled directly by your payment provider using their own security infrastructure.

1.4 Gameplay and Betting Activity

betjilil maintains records of your gameplay and betting activity, including the games played, wager amounts, game outcomes, session durations, bonus offers redeemed, and responsible gaming tool settings you have configured. This data is used for account management, dispute resolution, bonus administration, and fair-play monitoring.

1.5 Technical and Device Data

When you access betjilil via a web browser or mobile device, we automatically collect certain technical data. This includes your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, time spent on each page, and session identifiers. This data is used for platform security, fraud detection, technical troubleshooting, and analytics.

1.6 Communications Data

If you contact the betjilil support team via email at support@betjilil or through any in-platform messaging tool, we retain a record of that correspondence. This includes the content of your messages, the date and time of contact, and the resolution reached. Communications data is used for support quality management, dispute resolution, and training purposes.

2. How We Use Your Data

betjilil uses the personal data we collect for specific, clearly defined purposes. We do not use your data for purposes that are incompatible with those described in this Privacy Policy, and we do not sell your personal data to third parties for their own marketing purposes under any circumstances.

• Account creation and management: To register your player account, verify your identity, maintain your account in good standing, and communicate important account information to you.
• Payment processing: To process deposits and withdrawals in ৳ BDT via your chosen payment method, verify payment authenticity, and maintain accurate financial records for your account.
• Identity verification (KYC): To confirm that you meet the 18+ age requirement and to comply with anti-money laundering principles, in accordance with our Terms & Conditions.
• Gameplay and platform operation: To deliver casino games, sports betting markets, live dealer tables, and other platform products to your device reliably and securely.
• Bonus and promotions administration: To credit eligible bonuses to your account, track wagering progress, and administer the betjilil VIP programme and seasonal promotions.
• Customer support: To investigate and resolve account queries, payment disputes, game outcome complaints, and responsible gaming requests submitted to support@betjilil.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct described in the Terms & Conditions.
• Platform analytics and improvement: To understand how players interact with the platform, identify technical issues, optimise game load times, and improve the overall user experience.
• Responsible gaming compliance: To administer deposit limits, loss limits, self-exclusion requests, session time reminders, and other responsible gaming tools activated on your account.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS, where you have consented to receive such communications. You may withdraw this consent at any time.

3. Legal Basis for Processing

betjilil processes your personal data on one or more of the following legal bases, depending on the specific purpose of each processing activity:

Contractual Necessity

The majority of the personal data processing carried out by betjilil is necessary for the performance of the player account agreement between you and the platform. This includes registering your account, processing deposits and withdrawals, delivering games and betting markets, and administering bonuses. Without this processing, betjilil could not provide its services to you.

Legitimate Interests

betjilil processes certain categories of data on the basis of its legitimate interests as a platform operator. This includes security monitoring, fraud detection, platform analytics, and abuse prevention. In each case, betjilil has assessed that its legitimate interest in processing the data is not overridden by your rights and interests as a data subject.

Legal Obligation

betjilil processes identity verification and transaction data in order to comply with its obligations under anti-money laundering principles and responsible gaming best practices. Retaining KYC documentation and transaction records for specified periods is necessary to fulfil these obligations.

Consent

Where betjilil processes your personal data for direct marketing purposes — including sending promotional emails, SMS bonus alerts, and VIP programme updates — we do so on the basis of your freely given, informed consent. You may withdraw your consent to marketing communications at any time by updating your communication preferences in your account settings or by contacting support@betjilil.

4. Cookies & Tracking Technologies

betjilil uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and gather analytics data that helps us improve the player experience. This section explains the types of cookies we use and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to store information about your preferences or actions on the site. Cookies may be "session cookies" — which are deleted when you close your browser — or "persistent cookies" — which remain on your device for a set period or until you delete them.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You can control and delete cookies through your browser settings at any time. Most modern browsers allow you to block all cookies, block only third-party cookies, or receive a notification when a cookie is set. Please note that disabling strictly necessary cookies will prevent you from logging into your betjilil account and using core platform features. Disabling functional cookies may affect how the platform remembers your preferences between sessions.

5. Data Sharing & Disclosure

betjilil does not share your personal data with third parties except in the specific circumstances described below. In all cases where data is shared with a third-party service provider, betjilil ensures that appropriate data protection obligations are in place.

5.1 Payment Processors

To process your deposits and withdrawals, betjilil shares the minimum necessary transaction data with your chosen payment provider — for example, bKash, Nagad, Rocket, Upay, or your bank. The data shared is limited to what is required to complete the transaction. Each payment provider operates under its own privacy policy and security framework.

5.2 Game Studio Providers

Casino games and live dealer products on betjilil are delivered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session identifiers and wager data in order to operate the game software. They do not receive your full name, contact details, or financial data.

5.3 Identity Verification Services

For KYC processing, betjilil may use specialist identity verification partners to validate documents you submit. These providers process your identity documents under strict confidentiality obligations and do not use your data for any purpose beyond identity verification on behalf of betjilil.

5.4 Legal and Regulatory Disclosure

betjilil may disclose your personal data where required to do so by applicable law, legal process, or where such disclosure is necessary to prevent fraud, protect the safety of players, or defend the platform's legal rights. Any such disclosure will be limited to the minimum data necessary for the specific legal purpose.

5.5 Business Transfers

In the event that betjilil undergoes a merger, acquisition, or transfer of substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. In such circumstances, betjilil will notify affected players by email prior to the transfer and the successor entity will be required to honour the commitments made in this Privacy Policy.

6. Data Retention

betjilil retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or compliance obligations. The general retention periods applicable to each data category are set out below.

Upon expiry of the applicable retention period, betjilil will securely delete or irreversibly anonymise your personal data so that it can no longer be attributed to you as an individual. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for aggregate statistical purposes.

7. Your Privacy Rights

As a betjilil player, you hold a number of rights with respect to the personal data we hold about you. betjilil is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact the betjilil support team at support@betjilil with your full name and account email address so that we can verify your identity before processing your request.

• Right of Access: You have the right to request a copy of the personal data betjilil holds about you. We will provide this information in a clear, structured format within a reasonable timeframe from the date of your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain information directly from your account settings panel; for changes to KYC-verified data (such as your legal name or date of birth), please contact our support team with supporting documentation.
• Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer needed for the purpose it was collected, or where you have withdrawn your consent and no other legal basis for processing applies. Please note that erasure requests may be limited where betjilil is required to retain data to comply with anti-money laundering or financial record-keeping obligations.
• Right to Restrict Processing: You have the right to ask betjilil to restrict the processing of your personal data in circumstances where you dispute its accuracy, object to its processing, or require it to be retained for a legal claim even though betjilil no longer needs it.
• Right to Data Portability: Where betjilil processes your personal data on the basis of your consent or a contractual necessity, you have the right to receive that data in a structured, commonly used, machine-readable format and to request that it be transmitted to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where betjilil relies on its legitimate interests as the legal basis for processing. You also have an unconditional right to object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where betjilil processes your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

8. Data Security

betjilil implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. The key security measures in place are described below.

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or mobile device and the betjilil platform is encrypted using industry-standard 256-bit SSL/TLS protocols. Your login credentials, payment details, and personal information are never transmitted in plain text.
• Encrypted Data Storage: Sensitive personal data stored in betjilil's systems — including KYC document references, financial transaction records, and account authentication data — is encrypted at rest using strong encryption algorithms.
• Access Controls: Access to personal data within betjilil's internal systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational need are permitted to access player data, and all internal access is logged and audited.
• Fraud Detection Systems: betjilil operates automated real-time systems to detect unusual login patterns, suspicious transaction activity, and potential account compromise. Suspicious activity triggers immediate security reviews and, where necessary, temporary account restrictions pending investigation.
• Two-Factor Authentication (2FA): betjilil supports two-factor authentication on player accounts as an additional layer of login security. Players are strongly encouraged to enable 2FA from their account security settings.
• Penetration Testing and Security Audits: betjilil conducts regular security assessments of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.

While betjilil takes all reasonable technical and organisational precautions to protect your personal data, no online platform can guarantee absolute security against all possible threats. Players are reminded that they also bear responsibility for maintaining the security of their own account credentials. If you suspect that your account has been accessed without your authorisation, contact our support team at support@betjilil immediately.

9. Third-Party Services

The betjilil platform integrates with a number of trusted third-party service providers in order to deliver its full range of products and features. While betjilil selects partners carefully and imposes data protection obligations on all providers who process player data on its behalf, each third-party service operates under its own terms and privacy framework.

betjilil's third-party partners include game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank), identity verification services, cloud infrastructure providers, and analytics tools. In each case, the data shared with these partners is limited to the minimum necessary to fulfil the specific service purpose.

betjilil is not responsible for the privacy practices of third-party websites or services that you may access via links external to the platform. This Privacy Policy applies solely to data processed by betjilil in connection with your use of the betjilil platform.

10. Policy Updates

betjilil reviews and updates this Privacy Policy periodically to reflect changes in the platform's data processing activities, changes in applicable legal requirements, and improvements to our privacy practices. The effective date at the top of this document will always reflect the date of the most recent revision.

When we make material changes to this Privacy Policy — for example, introducing a new category of data processing, adding a new category of third-party sharing, or significantly altering our data retention periods — we will notify registered players by email at the address associated with their betjilil account at least 14 days before the changes take effect. Minor updates, such as clarifications of existing provisions or corrections to typographical errors, will be reflected in the updated effective date without specific advance notification.

Your continued use of the betjilil platform following any update to this Privacy Policy constitutes your acknowledgement of the revised version. If you do not agree with any material change to this Privacy Policy, you should cease using the platform and contact our support team to discuss account closure options.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to betjilil's handling of your personal data, please contact our dedicated privacy support team. We are available 24 hours a day, 7 days a week, 365 days a year.

When submitting a privacy request, please include your full name and the email address registered to your betjilil account so that we can verify your identity before processing your request. betjilil is committed to responding to all privacy-related enquiries promptly, transparently, and in plain English.